Does your organization suffer from subpar operational performance? Have your costs, response times, or reliability slipped relative to competitors or versus customer expectations? Maybe your organization has Process Attention Deficit Disorder. If it has, symptoms will likely show up in three... 

If you really want to take a break from your managerial labors, don’t just ignore the BlackBerry. Stop empathizing. Stop being positive. Stop being Mr. or Ms. Confident. On Monday, millions of Americans will observe Labor Day by studiously avoiding the trappings of work. But managing meetings... 

I am Chinese and have been curiously watching the world react to how China’s GDP has overtaken Japan’s. It is now only second in size to that of the U.S. Since the Opium War in 1840, “catching up” has been a national dream of the Chinese people. In 1957, Chairman Mao called... 

Incremental innovation and process improvements have always come from those closest to the problem. It’s the basis of kaizen, a system where employees continually improve manufacturing processes. It’s also a founding principle of Six Sigma — tap employees’ relentless,... 

A couple of months ago, I pointed out that any post-recession recasting of processes, practices, and positions must include changes to the CEO’s role, and suggested that the time had come for chief executive officers to transform themselves into chief enabling officers. Some of you agreed,... 

People make business plans for all sorts of reasons — to attract funding, evaluate future growth, build partnerships, or guide development. Unfortunately, the vast majority of these plans are usually out of date by the time the printer ink dries. Business moves fast: the product’s...